Nsurds Privacy Policy — How we protect your information

1 Introduction & Scope

Nsurds is one of Bangladesh's most trusted online gaming and betting platforms. We believe every user's personal data belongs to them — and protecting it is our responsibility. This Privacy Policy ("Policy") applies to the nsurds website, mobile app, and all related services.

This policy clearly sets out what data we collect, why we collect it, how long we retain it, and how we keep it secure. The nsurds Privacy Policy is fully transparent — no hidden terms.

• This policy applies to all users of the nsurds platform.
• Users must be 18 years of age or older.
• Nsurds complies with Bangladeshi law and international data protection standards.
• This policy may be updated at any time; notice of changes will be posted on the platform.

2 What information we collect

Nsurds only collects the information genuinely needed to deliver the best gaming experience and keep your account secure.

Nsurds does not collect any information beyond the list above. We will never ask for your bank account number, password, or PIN.

3 How Your Information Is Used

Nsurds uses the data it collects solely for specific, defined purposes. No data is used for ad sales or unrelated activities.

• Account management: Registration, login security, and identity verification.
• Payment Processing: Processing deposits and managing withdrawals.
• Customer Support: Handling complaints and providing support.
• Security: Fraud detection, multi-account identification, and platform protection.
• Legal obligations: Anti-money laundering compliance and fulfilling regulatory authority requirements.
• Responsible Gaming: Identifying signs of excessive gaming and providing appropriate support.
• Service Improvement: Anonymous analytics to improve the platform experience.

4 Data Retention & Duration

Nsurds retains data only for as long as necessary. Once no longer needed, data is securely deleted.

• Active Account: All data is retained for the duration of the active account.
• Closed Accounts: Retained for up to 5 years after account closure, as required by law.
• Payment Records: Transaction records are retained for up to 5 years for legal compliance.
• Cookie data: Session cookies are cleared when the browser is closed; persistent cookies expire within 30–365 days.
• Support Conversations: Retained for up to 1 year after the issue is resolved.

You may request deletion of data from an active account. However, certain information may need to be retained for a specified period due to legal obligations.

5 Data Sharing with Third Parties

Nsurds does not generally share your data with third parties. However, it may be necessary in the following limited circumstances:

• Payment Providers: Payment systems such as bKash, Nagad, and Rocket — used solely to process transactions.
• Law enforcement: In cases of court orders or government investigations — as a legal obligation.
• KYC/identity verification services: Trusted verification partners to confirm your identity.
• Technology Partners: Trusted technology providers for platform operations — only necessary data is shared.

6 Cookie and tracking policy

Nsurds uses cookies on its website and app to make your browsing experience smoother and more convenient.

Cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which pages are used most — completely anonymously.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain platform features.

7 Payment Information Security

Payment information is among the most sensitive data held by nsurds. We take exceptional precautions to keep it secure.

• Payment information is stored with AES-256 encryption.
• Full payment numbers are never displayed — only the last four digits are shown.
• HTTPS protocol is used for all transactions.
• No staff member can view a full payment number.
• Suspicious payment activity is automatically blocked by our system in real time.

8 Your rights

As an nsurds user, you have several important rights over your own data. We fully respect each of these rights.

To exercise any of these rights, contact the nsurds support team. We will respond to your request within 30 days.

9 Protection of Minors' Data

Nsurds strictly prohibits accounts for anyone under 18. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Any account identified as belonging to a minor is closed immediately.
• All data associated with a minor's account is permanently deleted.
• If parents have any concerns, they can reach out to our support team.

10 Policy Changes & Updates

Nsurds may update this Privacy Policy from time to time. When changes are made, we take the following steps:

• The "Last Updated" date on this page is changed.
• Users are notified of significant changes via email or platform notification.
• Minor changes may take effect immediately.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Contact our support team if you'd like to view a copy of a previous policy version. We are always transparent about any changes we make.

11 Contact & Complaints

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. nsurds has a dedicated privacy team that will handle your matter with the utmost care.

Our privacy team is available seven days a week, from 9 AM to 11 PM. Urgent matters are typically responded to within 24 hours. At nsurds, your privacy is not just on paper — it is protected in practice.