Safe Gaming

Nsurds Responsible Gaming — Stay in the Fun, Stay in Control

Gaming should be a form of entertainment — not a source of stress. With Responsible Gaming on nsurds, you set your own limits and stay in control at all times.

24/7
Support Team Active
18+
Adults Only
5
Self-Control Tools Available
72 hours
Maximum Break Option

What is Responsible Gaming and why does it matter?

Responsible Gaming means enjoying gaming as entertainment — while always keeping your financial limits, time, and mental wellbeing in mind. nsurds believes that a truly happy player is one who stays in control of their own experience.

Online gaming is growing rapidly in Bangladesh. Many people, however, do not realize when entertainment becomes habit and habit becomes addiction. nsurds's responsible gaming policy is designed to draw that line.

We want you to feel good after every gaming session — not regretful. To that end, we have built several tools and guidelines that are completely free to use.

Remember: If gaming is a source of enjoyment, playing within limits makes that enjoyment last longer.

Core Principles of Healthy Gaming
Set a Time Limit
Decide how long you will play before you start, and stop when that time is up.
Stick to Your Budget
Only play with money you can afford to lose without it affecting your family.
Keep It Entertainment
Gaming is not a source of income — it is entertainment, like watching a film or a cricket match.
Know Yourself
Do not turn to gaming as an escape from stress or loneliness.
Tell Your Family
Let the people close to you know how much time and money you are spending on gaming.

Our Self-Regulation Tools

Nsurds offers a range of effective responsible gaming tools that you can activate at any time from your account settings.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, your session will end automatically and you will receive a break notification.

Cooling-Off Period

Temporarily close your account for 24, 48, or 72 hours. During this time, logging in or making a deposit will not be possible.

Self-Exclusion

Activate a permanent Self-Exclusion lasting from 1 month up to 5 years. During this period, your account will be fully locked and cannot be reopened on your own.

Promotion Opt-Out

Opt out of bonus offers, promotional messages, and special deals. This helps reduce the temptation to game more than you intend.

Loss Limit

Set a maximum daily or weekly loss limit. Once you reach that amount, your account will automatically close for the rest of that day.

Limit-Setting Options on nsurds

See the table below for the types of limits available on nsurds, how long they take to come into effect, and the rules for making changes.

Limit Type Active Time Change
Deposit Limit (Reduction) Immediate 24 hours to increase
Session Time Limit From the Next Session Can be decreased at any time
Loss Limit Immediate 7 days to increase
Cooling-Off (24–72 hours) Immediate Cannot be withdrawn before expiry
Self-Exclusion (1 month+) Immediate Cannot be withdrawn before expiry

How at risk is your gaming behaviour?

Gaming addiction does not develop overnight. Keep the meter below in mind to avoid gradually drifting from the green zone into the red.

Safe Caution Danger
Entertainment Excess Time Addiction

Green: 3–5 hours per week, playing within a set budget, and taking wins and losses in stride.

Yellow: You play every day, occasionally exceed your budget, and feel the urge to keep playing after a loss.

Red: You are hiding your gaming from family, taking on debt, or skipping sleep and work.

Ask Yourself

Read through the questions below. If you answer "Yes" to more than three, it may be time to start using the responsible gaming tools.

Caution: More than 3 "Yes" answers? It's time to reach out to Support.

1

Do you spend more than your planned budget on gaming and feel regret afterwards?

2

Do you place larger bets after a loss to try to win back what you lost?

3

Is gaming affecting your sleep, work, or time with your family?

4

Do you hide the amount of time or money you spend on gaming from family or friends?

5

Do you feel restless, irritable, or anxious when you are not gaming?

6

Have you ever borrowed money or used household funds for gaming?

7

Have you tried to stop gaming but failed?

How to Set a Limit

You can set up your safe gaming limits in just a few steps from your nsurds account.

1
Log In

Log in to your nsurds account and click the profile icon in the top right corner.

2
Go to Settings

Look for the "Responsible Gaming" section under the "Account Settings" menu.

3
Choose a Limit

Choose the limits that suit you — deposit, session time, loss limit, or self-exclusion.

4
Confirm

Set your amount or time limit, then click the "Save" button. The limit will take effect immediately.

If you have trouble setting a limit, contact the support team and we will assist you right away.

Responsible Gaming FAQs

Yes. Any balance in your account at the time you activate Self-Exclusion can be withdrawn. However, new deposits and gaming are not possible while the Self-Exclusion period is active.

Yes, but you will need to wait 24 hours. This waiting period is intentional — it prevents impulsive decisions and gives you time to reconsider.

No, account limits can only be set by the account holder. However, if a parent or family member has concerns, they are welcome to contact our support team directly — we will assess the situation and provide assistance.

Yes. Once the cooling-off period ends, your account will be reactivated automatically. You will receive a notification at that time. If you wish to extend the period, you can set a new cooling-off period.

No. You must be 18 or older to open an account on nsurds. Age is verified at registration, and any account considered suspicious may be asked to submit documents at any time. If a minor is identified, the account is suspended immediately.

Reach out directly to the nsurds support team — we will point you in the right direction. Speaking with a trusted counsellor or mental health professional is also the most effective step you can take. Support from family and friends plays a vital role in the process as well.

Our Commitment to Protecting Minors

Nsurds strictly follows an 18+ policy. We believe one of the key responsibilities of an online gaming platform is to keep minors away from this environment.

If children or teenagers live in your home and have access to your devices, please take the following steps.

  • Keep your nsurds app or website access secured with a password.
  • Use parental control software on your devices.
  • Avoid gaming in front of your children.
  • Keep your gaming account login details out of reach of children.
  • Educate children about the risks of online gaming and betting in an age-appropriate way.
nsurds Age Verification Process

Verification at Registration: Initial age verification is carried out using date of birth and national ID number.

Document Verification: A government-issued ID must be uploaded before withdrawal or for any account flagged as suspicious.

Automated Monitoring: If an unusual gaming pattern is detected, the account is automatically flagged for review.

Immediate Suspension: If a user is suspected to be a minor, the account is suspended until verification is complete.

If you have concerns about a minor's account, contact support immediately — [email protected]

Play Responsibly, Enjoy Every Moment

Start gaming safely on nsurds. Open an account today and set your own limits.

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